Retell PTAM - The Professional Telephone Answering Machine

In this competitive world, providing excellent customer service is not only for business success but perhaps even survival. Protecting your business by proving ‘who said what’ in a dispute may be critical and will save your time and money in the long run. Record your telephone calls to avoid the problems associated with inaccurate order taking, lost delivery details or disputes about prices.

Retell Ltd supplies phone conversation recording equipment to major UK & International businesses, including the banks and financial institutions, local councils, public and government authorities, the Police, small/medium enterprises & private individuals alike.

Retell PTAM - Professional Telephone Answering Machine

Afterward, Retell Ltd have improved their product and introduces you Retell PTAM - The Professional Telephone Answering Machine. The Retell PTAM has some exceptional characteristics that separate it from other answering machines in more than one respect. Retell Professional Telephone Answering Machine has:

An Internal Hard Drive
The storage of recordings is done on an internal hard drive XE ‘hard drive’. The advantage of this system is that the recordings are randomly accessible and the capacity is enormous. Compared with a tape recorder you don’t need to wind or rewind to find a recording and there is no need for changing tapes. Nor is there the risk of recording over a previous recording.

An Ethernet Interface
The Ethernet interface XE ‘Ethernet Interface’ allows you to connect the Retell PTAM to your PC or computer network. Retell PTAM can be accessed from each workstation on the network and recordings can be download XE ‘download’-ed to your PC and listened to. Retell PTAM has full E-mail functionality incorporated. Through the network interface Retell PTAM can E-mail recorded messages to any local or external E-mail address. Retell PTAM has a standard E-mail address to mail, but it can also be programmed with different E-mail addresses for different extension numbers.

A Programmable Voice Response System with Timetable
The programmable voice response system allows for the programming of different voice response scenarios. The programming of the timetable allows for the engagement of different voice response scenario’s at different times. It is also possible to have the Retell PTAM E-mail messages according to the followed voice response sequence.

Retell PTAM - ISDN Call Recorder

Retell PTAM - Recording Software

PTAM - Professional Telephone Answering Machine can be operated in different ways all with their own merits:

• As Large Capacity Answering Machine
• Selection of thirty welcome messages
• A maximum of 300.000 messages
• Versatile message search function
• Automatic recording level adjustment
• Remote access with password protection
• Date and time stamping of messages with remote playback
• Remote programming features
• General password protection against unauthorized use.
• As Voice Response System
• Programmable voice response system
• E-mailing of messages according to followed response scenario
• Programmable timetable operation
• As General Voice Recorder
• Recording from microphone
• Recording of telephone calls
• RTR Call monitoring over the network
• As Headset Telephone
• Last number repeat
• 200-entry telephone book
• Speaker function.

Retell PTAM - Professional Telephone Answering Machine’s Configuration

Retell PTAM can be set to different languages. The user of Retell PTAM can choose between: English, Spanish, Portuguese, Dutch, French, German and Italian. The compression c.q. recording quality can be set as well. A higher compression reflects a reduced audio quality. The standard Digitalk compression resembles general audio quality of mobile telephones.

It has full network and E-mail capabilities. It is possible to program Retell PTAM to E-mail messages to particular E-mail addresses according to extension number (Your PBX needs to
support this function) or according to the system message.

Main Features of Retell PTAM - Professional Telephone Answering Machine:

• 13800 hour answering machine
• Up to 300,000 recordings possible
• LAN compatible
• For British Telecom or cable lines in the UK, or for analogue extensions from a PBX
• Automatic e-mail forwarding of new voice mail messages
• Ability to archive recordings with additional archive software. You will need a fixed (manual) IP address to use the archiving software. If you have DHCP server then ensure you can reserve a range of IP addresses for this purpose
• Inbuilt clock, calendar and timetable set to match hours of business
• Unlimited time on outgoing & incoming message
• Up to 30 time & date selectable outgoing messages
• Each message is time and date stamped
• Auto Attendant with up to 999 locations
• Callers can request information at the touch of a button
• Caller can be requested to key in their phone number
• Call transfer internally & externally through your phone system
• Remote access & retrieval of messages
• Remote change of outgoing messages
• Free Helpdesk support
• Unit dimensions:
• Length: 23cm (9")
• Width: 18cm (7")
• Height (maximum): 8cm (3")
• Included: retell hard disk answering machine, headset with rest for use as standalone telephone or with any telephone system, telephone connection leads, telephone connection adaptor, mains adaptor, and Instructions

The sooner that you start to record your calls, the sooner you will start to benefit. Most customers find that within 2 or 3 weeks of recording their calls something happens for which
call recording either saves or makes them enough money to cover the cost of the equipment.

Retell Ltd – The Call Recording Specialists!

More info: PTAM Professional Telephone Answering Machine - Retell Ltd.